NetMedic.co.za Privacy Policy
Effective Date: 31st May 2024
At NetMedic.co.za, we are committed to protecting your privacy and ensuring the security of your personal information. Our privacy policy explains how we collect, use, disclose, and protect the personal information of our users in accordance with the Protection of Personal Information Act (POPIA).
1. Information We Collect
- Personal Information: This includes your name, email address, physical address, date of birth, medical history, ID number, and contact information.
- Health Information: Specific details about your physical or mental health, including medical history, current health conditions, and prescriptions.
- Payment Information: Credit card details and billing address.
- Usage Data: Information on how you use our website and services, collected through cookies and similar technologies.
2. Purpose of Collection
We collect and process your personal information to:
- Provide telehealth services effectively.
- Process payments and manage your account.
- Communicate important service updates.
- Enhance and personalize your user experience.
- Comply with legal and regulatory requirements.
3. Consent
By using our services, you consent to the collection and use of your personal information as described in this policy. We will obtain additional explicit consent where required, especially for sensitive health data.
4. Disclosure of Information
We may disclose your personal information to:
- Healthcare providers for treatment purposes.
- Third-party service providers for payment processing and IT support.
- Legal authorities when required by law.
We ensure that all third parties are bound by confidentiality agreements and comply with POPIA.
5. Security Measures
We implement robust security measures to protect your data from unauthorized access, alteration, or destruction. These include encryption, access controls, secure software development practices, and regular security assessments.
6. Access and Correction
You have the right to access the personal information we hold about you and to request corrections to any inaccuracies. Please contact our Privacy Officer at privacy@netmedic.co.za for assistance.
7. Data Retention
We retain your personal information for as long as necessary to provide our services and as required by law. When no longer needed, information is securely destroyed.
8. Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.
**9. Contact Us**
If you have any questions or concerns about our privacy policy or the handling of your personal information, please contact our Privacy Officer at:
Email: privacy@netmedic.co.za
Address: To Be Confirmed
By using NetMedic.co.za, you acknowledge that you have read and understand this Privacy Policy.
